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  • 1.  purchased library

    Posted 08-16-2021 14:22
    I have purchased the 12 month subscription for the video library. Is there a processing time before you get them on your account? It is not on my account yet.

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    Sheila Offenheiser
    Stockton IL
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  • 2.  RE: purchased library

    Posted 08-17-2021 10:28
    Hi @Sheila Offenheiser, there shouldn't be a delay. ​I'd recommend reaching out to our customer support team at contact@teachstone.com or using the orange Chat with Support button on our website https://teachstone.com/. They'll be able to take a look at your account and see what's going on.

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    Liz Savage
    Community Manager
    Teachstone
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