@Kelli Allen, Thank you for the time you took for such a thoughtful response! I'm so glad you've enjoyed the blogs, resources, and webinars.
I've shared the comment about a needs assessment. It seems to be a common one. And thank you for sharing about struggles getting through to Customer Support. I'll pass that feedback along as well. I'm sorry that's been the case.
If you haven't explored the free myTeachstone Learning Resources we've recently made available, I highly recommend it! You can add them to your dashboard by selecting the "Activate Product Key" button, and entering 5LMQ6ZQV23FNM56S.
Teachers can see exemplar videos of real classroom footage featuring high-quality interactions from each CLASS domain. Coaches will find tools to support distance coaching and digital learning.------------------------------
Liz Savage
Community Manager
Teachstone
------------------------------
Original Message:
Sent: 01-21-2021 13:56
From: Kelli Allen
Subject: myTeachstone
Liz,
As a Coach and Mentor of a Head Start program, I rely on Teachstone a great deal for professional development of our staff. I have especially used the resources of the blog posts and printable resources to use in training. I also gain a lot from the community blogs. The short videos in the library also help give short examples of CLASS when we are teaching about particular indicators.
We are focusing on CLASS this year in PD, goal setting and training and are really trying to change staff mindset and become very intentional in all that we do in the classroom.
Keep the webinars and resources coming. We appreciate that you are current and following the trends and responding so quickly to them. I have previously requested that CLASS produce a good needs assessment for staff to complete to help identify areas where they can improve in CLASS.
I love the CLASS tool and feel like it is the best observation tool out there. I fully embrace the tool and share that enthusiasm with my staff.
My only challenge with Teachstone has been with customer support. I have found it difficult to get through to talk with someone at times (extremely long wait time on the phone and once, no one ever did come on the line and I was hung up on 3 times and also once, a 45 wait time for the online chat).
I think you are doing great overall and we look forward to continuing to improve our interactions in CLASS.
--
Kelli Allen
Classroom Quality Monitor and Mentor (CQMM)
Mountainland Head Start, Inc.
(801) 995-6293