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  • 1.  Question, I haven't received my UPS package

    Posted 04-04-2022 19:08
    Good Monday, Ms. Allison.
    Question, I haven't received my UPS package. The email I received was below. Please help.




  • 2.  RE: Question, I haven't received my UPS package

    Posted 04-05-2022 09:24
    Hi @Maria DONNA Ago-Stallworth,

    I am going to send this to our Customer Support team so they can help you, as I, unfortunately, don't have access to this information. I​ am so sorry I can't be of more help, but I will be sure to get you an answer very soon!

    Best,
    Allison

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    AllisonBloomfield
    CharlottesvilleVA
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    Original Message


  • 3.  RE: Question, I haven't received my UPS package

    Posted 04-05-2022 19:26
    Thank you Ms. Allison for your response email. I appreciate your efforts very much. I have emailed Teachstone Customer Support and let them know that I have not received my UPS package and my start date is April 18th. Hopefully, I'll get my package, soon.


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    Maria DONNAAgo-Stallworth
    ValricoFL
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    Original Message


  • 4.  RE: Question, I haven't received my UPS package

    Posted 04-06-2022 09:20
    Hi @Maria DONNA Ago-Stallworth,

    You are so welcome! I am hopeful you will hear back soon with your tracking information, or that you've already heard, but I have also heard that you can begin the course even if you're still awaiting your book. Hopefully, you will get it soon, but I just wanted to share that in hopes that it is reassuring. Have a wonderful day!

    Best,
    Allison

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    AllisonBloomfield
    CharlottesvilleVA
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    Original Message


  • 5.  RE: Question, I haven't received my UPS package

    Posted 04-06-2022 10:53
    I can't access course 3 



    Original Message


  • 6.  RE: Question, I haven't received my UPS package

    Posted 04-06-2022 16:53
    Hi @Ashley Hicks,

    I will reach out to our Customer Support team to see if they can figure out why the course is not opening for you. Sometimes, it can take a few minutes for the platform to refresh and open the course, but typically it is not long. Thank you so much!

    Best,
    Allison​​

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    AllisonBloomfield
    CharlottesvilleVA
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    Original Message


  • 7.  RE: Question, I haven't received my UPS package

    Posted 04-07-2022 07:07
    I have normally when I'm done with one I automatically get in i don't know what's wrong 




    Original Message


  • 8.  RE: Question, I haven't received my UPS package

    Posted 04-07-2022 11:00
    Hi @Ashley Hicks,

    Yes, that is rather odd indeed. I did send this to our Customer Suppor team yesterday, so they should be reaching out to you shortly and working to resolve this for you currently. Thank you!

    Best,
    Allison​

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    AllisonBloomfield
    CharlottesvilleVA
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    Original Message


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