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  • 1.  Recertification issue

    Posted 05-27-2019 22:41
    I did my timeline to re-certify based on the recommendations from Teachstone. I know that it is Memorial Day weekend but I wanted to use my Four days off to take my tests. My window closes on May 28th, which is tomorrow. Mid you that I have had issues with videos  loading all weekend even with high speed internet and Teachstone is closed because of the holiday. Do I have all day tomorrow to complete third test or does the window stop at 12am May 28th? I really do not want to have to retake the 2 1/2 day training and pay for this myself. I made great scores on the practices tests! UGH Any siggestions? 

    Shanda

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    Shanda Cox
    King NC
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  • 2.  RE: Recertification issue

    Posted 05-28-2019 09:00
    Hi Shanda! I am so sorry you have experiencing issues with your test over the long weekend, but our customer support team would be more than happy to help you with this today. If you are able to, you can either chat with us at teachstone.com or give us a call at 866-998-8352. Thank you so much!

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    Allison Bloomfield
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  • 3.  RE: Recertification issue

    Posted 05-28-2019 11:57

    you have all day , but you have 3 trys before you have to take the 2 day training again , then re-test.


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    ------Original Message------

    I did my timeline to re-certify based on the recommendations from Teachstone. I know that it is Memorial Day weekend but I wanted to use my Four days off to take my tests. My window closes on May 28th, which is tomorrow. Mid you that I have had issues with videos  loading all weekend even with high speed internet and Teachstone is closed because of the holiday. Do I have all day tomorrow to complete third test or does the window stop at 12am May 28th? I really do not want to have to retake the 2 1/2 day training and pay for this myself. I made great scores on the practices tests! UGH Any siggestions? 

    Shanda

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    Shanda Cox
    King NC
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  • 4.  RE: Recertification issue

    Posted 05-28-2019 14:23
    Brenda is correct, you will have through tonight at 11:59pm to complete your test. If you are unable to complete it within that time period, you also have the option to purchase a 2 week extension after your testing window is officially closed. I hope this helps! Again, please feel free to reach out to us so we can assist you further.

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    Allison Bloomfield
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