Hi @Tracy WALEK ,
Thank you for reaching out! I recommend emailing our Customer Support team to see if there is a glitch in the course they can help resolve, as I've never heard about that happening myself. You can email them at contact@teachstone.com, or you can always chat with them via the "Chat with Support" button in the lower right-hand corner. I hope this helps!
Best,
Allison
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Allison Bloomfield
Silver Spring MD
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