Hi @Emily O'Connor,
I recommend reaching out to our Customer Support team! They will be able to help you to activate the service you need on your account. The best ways to reach them are via chat in the lower right-hand corner or by emailing contact@teachstone.com - I hope this helps!
Best,
Allison
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Allison Bloomfield
Silver Spring MD
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Original Message:
Sent: 05-02-2023 18:08
From: Emily O'Connor
Subject: PreK Class
Hello! I have the product key for the PreK Class but when I type it in and hit active, it says "no remaining usage" what does that mean?
I have access to the videos for the class and after I completed watching some of them it says good job! But without being able to activate the product it will not give me credit for watching the video.
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EmilyO
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