Hi @Youyuan Wang, sorry to hear that! And thanks for letting us know.
If you reach out to our Customer Support team using the orange Chat with Support button or email them at contact@teachstone.com they'll be able to look at your testing videos, provide you another video if necessary, and share that specific video feedback with our product team.
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Liz Savage
Sr Program Manager
Teachstone
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Original Message:
Sent: 10-16-2024 08:15
From: Youyuan Wang
Subject: Regarding reliability testing
When doing the test, the second video had background music, and I found it difficult to hear what the teacher and children were saying, which made me confused when making this video. What should I do?
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Youyuan Wang
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