Hi Jill,
I'm so sorry you're having a tough time with the testing. I see you're on your 3rd attempt and that you contacted our Reliability Support team yesterday! They will be able to assist you! In the meantime, don't start your 3rd attempt, as they will not be able to assist you if you do. They should be in touch shortly.
Don't hesitate to reach out if you have any other questions!
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Rachel Eavey
Engagement Coordinator
Teachstone
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