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karyna carlson's profile image
karyna carlson posted 11-17-2024 19:53

I got kicked out of my test at 6pm and couldn’t get back in. Said I was no longer enrolled as a student. Was told the course was done by 11:59pm November 17th, is anyone else having this problem???

Rachel Eavey's profile image
Rachel Eavey Teachstone Staff posted 11-18-2024 10:14

Hello @karyna carlson,

I am so sorry to hear this. I am looking at your account and able to access your courses and your modules. What section was giving you a problem? If you are still having the same issue I would recommend reaching out to Customer Support so that they can trouble shoot the issue.


Thanks so much!

Rachel

Rachel Eavey's profile image
Rachel Eavey Teachstone Staff posted 11-18-2024 12:47

Hi @karyna carlson,

I spoke with the CDA team and there was an extension applied to this this morning! The extension is effective until November 22 11:59 PM EST. Let us know if you're still having issues!

All the best,

Rachel

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