Thanks for reaching out! I’m sorry you’re running into trouble with your observations disappearing — that definitely shouldn’t be happening.
For issues like this, the best next step is to contact Teachstone Support so they can look directly at your account and the specific observation. They’ll be able to troubleshoot what’s causing the cycles not to save correctly.
You can reach them at:
📧 support@teachstone.com
📞 (877) 401-8007
Let me know if you need anything else!
We’re talking about this in our Spanish-language community too! You’re welcome to join us:
👉 https://community.teachstone.com/communities/comunidaddeaprendizajeclass