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Kathie Autumn's profile image
Kathie Autumn posted 10-20-2024 12:35

I was coding videos and when I submitted my codes for video #4 somehow it completely failed me and showed video #5 was coded - which I did not do! 

Has anyone had this issue? I am so frustrated and upset about this!

Rachel Eavey's profile image
Rachel Eavey Teachstone Staff posted 10-21-2024 14:25

Hi @Kathie Autumn,

I am so sorry you had technical difficulties! Our Customer Support team will be in touch with you via email shortly!. If you need more immediate assistance, please reach out to them via the orange Chat with Support link at the bottom of your screen!

All the best,

Rachel

Kathie Autumn's profile image
Kathie Autumn posted 10-22-2024 19:41

The only contact I got was being told all 5 videos were coded when I only did 4. I am extremely frustrated. 

Rachel Eavey's profile image
Rachel Eavey Teachstone Staff posted 10-23-2024 10:02

Hi @Kathie Autumn,

I'm so sorry to hear that you are having difficulty with the videos. Which attempt are you having trouble with? Unfortunately, I am unable to see what videos are scored. Were you able to get in touch with our Customer Support team?

Best,

Rachel

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