Hi there,
Thank you so much for reaching out. I want to be sure to get you an answer from our Customer Support team, so if you feel comfortable, please reach out without posting anonymously so we can look at your account and figure out what might have happened, as well as how to enable you to move forward. If you would rather reach out to them directly, you can always reach our Customer Support team by chatting in the lower right-hand corner where it says "Chat with Support" or by emailing them at
contact@teachstone.com - thank you again!
Best,
Allison