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Course 3

  • 1.  Course 3

    Posted 06-20-2022 13:25
    HI wasn't Course 3 supposed to start today. I'm not showing it anywhere

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    CrystalSchultz
    VernalUT
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  • 2.  RE: Course 3

    Posted 06-21-2022 03:52
    I thought so too, but mine hasn't loaded for my availability either. I emailed support and haven't received an email back.

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    HarleyBates
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    Original Message


  • 3.  RE: Course 3

    Posted 06-21-2022 08:40
    I wasn't able to get customer support either. I did however contact Marlene the coach/instructor for course 2 she said that it was supposed to start but for some reason it's not working. She is trying to figure it out

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    CrystalSchultz
    VernalUT
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    Original Message


  • 4.  RE: Course 3

    Posted 06-21-2022 09:10
    Good morning! There were some tech issues with Course 3 yesterday that should now be resolved. Please reach out if you still do not have access.

    Thank you for your patience, as our Support Teams were out yesterday as Teachstone was closed in observation of Juneteenth.

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    Erin Sabina
    Charlottesville VA

    Want to chat? Schedule a quick 15 minute call with me here:
    https://bit.ly/esabina
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    Original Message


  • 5.  RE: Course 3

    Posted 06-22-2022 19:56
    Has this issue been resolved for course three? Thank you

    Have a wonderful day, Jenni


    Original Message


  • 6.  RE: Course 3

    Posted 06-23-2022 10:15
    Hi Jenni, yes this issue should be resolved. Are you still having trouble?

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    Liz Savage
    Community Manager
    Teachstone
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    Original Message


  • 7.  RE: Course 3

    Posted 06-23-2022 21:58
    Yes it's been resolved and I have been able to obtain access to the course

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    CrystalSchultz
    VernalUT
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    Original Message


  • 8.  RE: Course 3

    Posted 06-24-2022 08:51
    It doesn't show me that I have a course to complete. 


    Sent from my iPhone



    Original Message


  • 9.  RE: Course 3

    Posted 06-24-2022 13:02
    I am not thank you

    Have a wonderful day, Jenni


    Original Message


  • 10.  RE: Course 3

    Posted 06-23-2022 15:52
    We're you able to get in to do course 3 yet?

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    JenniWade-zimmerman
    WarrenMI
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    Original Message


  • 11.  RE: Course 3

    Posted 06-23-2022 15:59
    Hi @Jenni Wade-zimmerman, are you still having trouble? Let me know if you are and I can ask our CDA team to look into it for you. ​

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    Liz Savage
    Community Manager
    Teachstone
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    Original Message


  • 12.  RE: Course 3

    Posted 06-23-2022 16:58
    yes please do as I have already paid in full for this course that I can not access. Thank you

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    DeborahSarno
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    Original Message


  • 13.  RE: Course 3

    Posted 06-23-2022 17:54
    Hi @Deborah Sarno​​, can you tell me more about what isn't working for you? Can you try refreshing and try again? If you're still having any trouble, please let me know.

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    Liz Savage
    Community Manager
    Teachstone
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    Original Message


  • 14.  RE: Course 3

    Posted 06-24-2022 09:09
    I am having the same problem so I am hoping this means we have a new revised start date as it is Friday and have literally lost almost a whole week due to Teachstone

    Sent from my iPhone


    Original Message


  • 15.  RE: Course 3

    Posted 06-24-2022 12:46
    @Deborah Sarno, my colleague Sherilyn is going to reach out to you directly via email to help you. ​

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    Liz Savage
    Community Manager
    Teachstone
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    Original Message


  • 16.  RE: Course 3

    Posted 06-24-2022 10:57
    I'm not sure where to access the course.

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    OluwatoyinPyne
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    Original Message


  • 17.  RE: Course 3

    Posted 06-29-2022 14:38
    I am having the same problem. It doesn't show course 3 being available on my Teachstone.com. I have tried refreshing and that does not work

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    DeborahSarno
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    Original Message


  • 18.  RE: Course 3

    Posted 06-30-2022 07:53
    Hi @Deborah Sarno,

    Thank you so much for reaching out, I am so sorry this is not working for you. I am going to send this along to our CDA team to see if they can help - you can always reach them via email at cdasupport@teachstone.com - thank you so much!

    Best,
    Allison​

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    Allison Bloomfield
    Charlottesville VA
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    Original Message